Teledermatology

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You can use an Apple, Android, PC or Mac to conduct your appointment.

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Consultation

At the time of your appointment, your dermatologist will contact you via your mobile number or email to start your virtual visit. Apple, Android, PC, or Mac devices can be used for these visits.

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Frequently Asked Questions

What is teledermatology?

Teledermatology is an alternative way for a dermatologist, to provide a dermatology diagnosis & treatment plan if appropriate. You conduct a live video via your smart phone, tablet, or laptop that allows you to address most skin concerns you may have with your dermatologist. While not all dermatology needs can be met through teledermatology, this option can be a valuable tool for patients who would like to see and talk with a doctor from the comfort and safety of their own home.

What conditions or types of appointments does teledermatology work best for?

The types of appointments that an online dermatology consultation are most effective for include:

Skin conditions of the face, like acne or rosacea, characterized by pimples and/or redness
Hand dryness or itching, as well as hand rashes from excessive hand-washing
Most rashes, such as eczema, psoriasis, hives, dandruff, and itching
Excessive sweating (hyperhidrosis)
Fungal infections like athlete’s foot or ringworm
Warts (when topical options can be prescribed)
Cold sores on the lips
Anti-aging skincare questions
Certain types of hair loss, provided they are not accompanied by scarring, excessive scaling, or pus drainage

What types of conditions or visits are not well-suited for an online dermatology consultation?

Conditions and examinations that are better suited for in-person visits include:

Full body skin cancer checks
Evaluations of single lesions, like a dark spot or a changing mole, that requires a close, in-person evaluation, possibly with a magnifying scope (dermatoscope)
Certain types of hair loss that are accompanied by scarring, excessive scaling, or pus drainage
Autoimmune conditions like lupus or dermatomyositis
Large skin ulcers
Infected wounds
Severe rashes that are accompanied by painful skin, blisters, fever, sores on the lips/mouth/eyes/genital areas, feeling ill, oozing, or drainage
Any skin condition that is causing extreme discomfort or pain

How is a new patient visit different from an established patient visit?

Although similar, a new patient online dermatologist consultation usually takes a bit longer than an established patient visit. This is because we need to discuss your medications, allergies, medical history, and family history in addition to any current concerns. Depending on your insurance coverage, there can also be cost differences between a new patient and an established patient.

Can I receive care for more than one area of concern during the visit?

In general, if there is a major concern, it is best to give this the full attention it deserves. If there are minor concerns that you would like to discuss with your dermatologist afterward, you can do so, provided there’s enough time.

For example, if you would like to discuss a bothersome rash, but also have some warts, it would be best to direct the doctor’s attention to the rash first, and then, time permitting, discuss the warts.

If you have several, more minor concerns, it may be possible to address all ofthem in the same visit. For example, if you have hand dermatitis from hand-washing, plus a small area of eczema, and a cold sore, these might all be addressed together, time permitting.

Ultimately, concerns need to be prioritized by both the patient and the doctor to optimize the visit in the safest and most effective manner.

Can an Accutane follow–up be conducted via telederm?

Yes, the Accutane follow-up with the doctor can be conducted via teledermatology. However, the doctor will still require a monthly pregnancy test for females, and may request blood tests as well.

Can prescriptions be prescribed during a teledermatology appointment?

Prescriptions can be sent to your pharmacy following a dermatology diagnosis online. For example, if your doctor discusses your acne and a treatment plan is developed, prescriptions for the appropriate topical medications and/or oral pills will then be sent to the pharmacy, usually electronically.

However, there are some conditions and/or medications that require an in-person visit prior to issuing a prescription.

What type of setting is best for my visit?

The best setting for a teledermatology visit is a private, well-lit, quiet room. It is best to face a window, rather than have your back to the window. This will optimize the lighting, allowing your doctor to easily view the area of concern. Sitting at a desk or a table can also be useful to avoid unnecessary movement. If possible, having someone with you who has the ability to hold your smartphone allows better visibility for hard to reach areas of concern.

What should I wear for my visit?

Wear appropriate, comfortable clothing that allows you to present the area of concern.

How long will the visit take?

Althoughthe time required for your visit will vary depending on your dermatologist and the skin concern, teledermatology visits generally take from 10 to 20 minutes.

Will I need to come in for an office visit, too?

In some cases, your dermatologist will decide that your condition requires an in-person evaluation, following the teledermatology visit. Typical examples include:

Concerns about skin cancer
Lack of improvement in a condition after completing the recommended treatment
The need to evaluate a condition in more detail in order to make a proper diagnosis

Do I need a referral for a telederm visit?

If your insurance coverage normally requires you to attain a referral for an in-person visit to a skin specialist, a referral will be needed for your telemedicine dermatologist visit. If your primary care doctor is unable to issue a referral for your telemedicine visit, we recommend that you call the member services number listed on your insurance ID card, so that your insurance provider can issue the referral.

Is my telederm visit covered by insurance?

Coverage is always decided by your individual insurance policy, although most major insurance companies have announced that they will cover telemedicine visits.In fact, many are covering such visits with no required co-pays or co-insurance from members during the pandemic. Check with your insurance provider for details.

If I don’t have health insurance, what can I expect to pay for a telederm visit?

If you are an uninsured new patient, the cost of your telederm consultation will be $135. If you are an uninsured established patient, the cost will be $99.

How do I know my conversation, photos, and video images will be kept private?

When you see a dermatologist online, the video and audio communications during your telehealth visit are encrypted in transit (as the data crosses the Internet).This means the video and audio data pass through our service providers’ data centers for routing purposes only. The data is neither stored by these providers, nor by Forefront.

In addition, our IT security team reviews telehealth security news and developments daily, and works with our telehealth service providers and our cybersecurity consulting partners to ensure we follow industry-leading practices.

What type of device is best for a telederm visit?

We recommend a smartphone or tablet given its portability for your visit rather than a desktop computer with a camera. Your dermatologist may need to view your area of concern from different angles and this can be accomplished better with a portable device.