What our patients have to say

Pleasant professional atomphere. Brooke does a really good job.

Follow up skin review for 6 month check up after melanoma removal

P A Erica Johnson was very knowledgeable and listened to all of my concerns about my current skin condition. Very open and honest about what to expect as far as the treatment she was suggesting and how long before I would see any results. I was very impressed with my first visit.

The doctors are amazing! They take their time, genuinely listen to all of my concerns, and answer all of my questions. I have been very impressed with the care I receive from the medical team. Unfortunately, the major issue is the call center. The calls are handled overseas by representatives who often have difficulty understanding English and, more importantly, seem unfamiliar with how American insurance companies and healthcare systems work. This makes simple scheduling, billing, referrals, or insurance questions incredibly frustrating and time-consuming. They have no idea what they are doing!!! What is even more disappointing is that I have been told many patients have complained about the same issue, yet corporate leadership continues to ignore it. I understand that companies are looking for ways to reduce costs, but when cost-cutting comes at the expense of communication and patient care, it becomes a serious problem. Healthcare is already complicated enough without patients having to repeatedly explain how their insurance works to someone who isn’t familiar with the American healthcare system. The doctors and clinical staff are doing an excellent job, but the call center experience needs significant improvement. They have no idea what they are doing and it’s a fight to make a simple appointment. I truly hope corporate leadership starts listening to the patients who are consistently raising this concern. We deserve a call center that can communicate effectively with us and understand the healthcare and insurance system we are navigating.

Been going to this place for years. The medical staff always nice and helpful explaining everything. They were running behind today which is unusual. Frances Lamm

Great Dr.,Dr.Bert is fine Dr..His nurse was very caring.The Dynamic Duo.🙂

Knowledgeable, not to say “I mean” or any word’s with prefix of “con”, gave me information in reference to a dermatologist that was at a closer location, trying to find medicine that will hopefully be effective, gave an option to talk with an individual specifically about skin care

Very professional and knowledgeable staff

Very professional and pleasant.